Refund policy

Price

All prices quoted are subject to any variation in exchange rates, customs duties, taxes, freight, insurance rates and the selling prices of our suppliers· which occur before delivery of the goods.

Prices quoted are in NZD which includes GST and any other tax imposed in relation to the goods. All charges will be in NZD. 

Cancellation

If after placing an order with us, you cancel any goods prior to delivery, we may invoice you for all direct and indirect costs incurred by us to the date you notify cancellation.

Warranty

We endeavor to ensure that all goods sold are free from defects in materials and workmanship.  We shall have no responsibility for any damage resulting from defective goods, misuse or abuse of goods or from negligence or malpractice.

Risk and Title

Unless otherwise agreed in writing and signed by one of our duly authorised representatives, ownership in the goods shall not pass to you until you have discharged all outstanding indebtedness to us. If payment is overdue we may recover the goods or any part of them and may enter upon your premises for this purpose. Should the goods purchased from us be sold by the purchaser prior to payment the proceeds of that sale (insofar as they do not exceed the amount of indebtedness) shall also be our property and be held on trust by the purchaser on our behalf.  Payment shall become overdue immediately upon commencement of any act or proceeding in which your solvency is involved.

Goods sent to you in error

Goods delivered to you as a consequence of any misinterpretation of your order may be returned for a full replacement provided the same are in as new condition and the product packaging has not been opened along with the error being reported to us within 5 working days of receipt of the goods. 

We will pay for the return of the goods. To start a return, you can contact us at info@sixpillars.co.nz. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Goods sent to you as a consequence of an error by you in your order

Goods delivered to you as a consequence of an error by you in your order may be returned, provided the error is reported to us within 7 working days of receipt of the goods and the goods are returned in as new condition (the product have not been opened and is in new condition) Note, the company shall be entitled to a 25% restocking fee. Return freight is your responsibility.

We have a 7-day return policy, which means you have 7 business days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@sixpillars.co.nz. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question via email: info@sixpillars.co.nz.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.