Due to the nature of our products as medical consumables, we operate a strict returns policy. Clothing items may be returned, and other products may be considered for return on a case-by-case basis (for example, damaged or faulty goods). Any approved return must be sent back at the customer's cost, in its original condition and packaging. Once received and inspected, we will advise whether a refund or replacement will be provided. If a replacement product differs from the original item ordered, additional charges may apply.

Goods delivered to you as a consequence of any misinterpretation of your order may be returned for a full replacement provided the same are in as new condition and the product packaging has not been opened along with the error being reported to us within 5 working days of receipt of the goods.

We will pay for the return of the goods. To start a return, you can contact us at info@sixpillars.co.nz. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Goods delivered to you as a consequence of an error by you in your order may be returned, provided the error is reported to us within 7 working days of receipt of the goods and the goods are returned in as new condition (the product have not been opened and is in new condition) Note, the company shall be entitled to a 25% restocking fee. Return freight is your responsibility.

We have a 7-day return policy, which means you have 7 business days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@sixpillars.co.nz. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.